Japan Study Tour
Japan's unique and outstanding service culture runs in the blood of its retail business. Every year, the Association organizes a study tour for winners of the Service & Courtesy Award as one of their recognitions. The study tour not only serves as an invaluable opportunity for them to learn from their retail counterparts in Japan, but also provides a platform for Hong Kong frontline retail staff to exchange their best practices at work.
This year, 42 participants including 33 winners of the 2015 Service & Courtesy Award joined the study tour to Tokyo from 14 to 18 March, 2016. With the support from the Japan Retailers Association, the delegation visited 8 locations and attended briefing sheld by the senior management and training experts coming from different retail sectors, covering convenience stores, department store, electrical appliances, foodservices, furniture and home accessories, shopping mall and supermarkets.
In 2016, we visited the following retail establishments:
- LaLaport FUJIMI (Mitsui Fudosan)
- Life Corporation Oshiage Branch
- MARK IS みなとみらい
- MARINE&WALK YOKOHAMA
- Mitsukoshi Nihonbashi Main Store
- Nitori Oshiage-Ekimae Branch
- Nojima LaLaport FUJIMI Branch
- Seven & I Holdings. Ito Training Center