Phase 1: Mystery Shopper Assessment
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Criteria Junior Frontline Level /
Social Enterprises Category /
Earn & Learn Student Category
Supervisory Level
Part 1: On Staff
1. Staff Appearance
2. Customer Service
Part 2: On Service Experience
3. Merchandise Skills and Knowledge Depends on
the staff's position
4. Till Service
5. Relationship Building
6. Overall
Part 3: On Shopping Environment
7. Team Spirit
8. Shopping Site Housekeeping
Phase 2: Final Group Interview