Phase 1: Mystery Shopper Assessment
- A total of 2 mystery shoppers visits will be conducted during July.
- The average scores will be used to shortlist participants to Phase 2: Final Group Interview.
- Participants scoring full marks in both visits would be awarded as 'Excellent Service Star'
- Shortlisted participants to phase 2 will be appointed ass 'Retail Ambassador' (not applicable to special categories)
Phase 2: Final Group Interview
- Shortlisted participants will be invited to attend group interview with the judging panel in September.
- Scores from Mystery Shoppers Assessment contributes 50% of the total weighting in the Final Group Interview.